Ayasan – Account &
Data Deletion Request

If you would like to delete your account,
we're here to help.

1How to request deletion

By email:

Email [email protected] with the subject "Account deletion", and include the phone number registered to your account if you have one.

We will process your request within 30 days.

(You do not need to install or sign in to the app to make this request.)

Please send your request from the email address registered to your account, so that we can confirm it is you.

If you no longer have access to that address, tell us and we will verify your identity another way.

In the app (a faster alternative)

Account > Delete Account

2Before you request deletion

If you have an active subscription plan, you must cancel it first. Accounts with an active plan cannot be deleted.

Cancel at:

Account > My Subscriptions

3What is deleted immediately

  • Your name, email address, phone number, display name and profile picture are removed from the account.
  • Your saved payment cards are deleted.
  • Your account is disabled immediately.

4What is retained

Booking records, payment records and receipts are retained for the period required by Thai accounting and tax law.

Other service records such as saved addresses, points and reviews remain in our systems. If you would like these deleted as well, please say so in your email and we will take care of it.

5Contact

Ayasan Holdings Co., Ltd.
26/2, Sukhumvit soi 61, Klongton-Nua,
Wattana, Bangkok

Tel: 02-714-2116

[email protected]

Last updated: 17 September 2026